Sell Your Phone Policy
Effective: 06/11/2021

By sending your device - you are accepting the Terms & Conditions outlined below.

You agree to the following Terms & Conditions of System Technology Services (STS) Sell Your Phone Policy
  1. STS will always reset any of the devices it receives, to the factory default and erase all content and settings. If a device is found to be iCloud locked, Google locked or any other means of being locked we will contact you within 4 hours to advise. iCloud locked devices have $0 value. Google locked devices will be offered the dead price.
  2. You understand and agree that all data stored on the device will be deleted and will be unrecoverable. It is strongly advised that you back-up your device and then reset it to factory settings prior to sending them in to us.
  3. I am the sole and rightful owner of this device being sold to STS. If any devices(s) that I trade in turn out to be lost or stolen, I will waive my right to be paid.
  4. The condition and model number od the device/s that you have provided to System Technology Services is accurate.
  5. System Technology Services is not liable for the items that may be lost during transit by Australia Post or any other courier company. You have the option to send via Australia Post Registered, Australia Post Express or any other courier company at your own cost - we highly recommend this option for speed and reliability.
  6. Once we receive the device/s it will be assessed based on the conditions selected on our website. Battery life on Apple devices are tested using 3u Tools. Battery life on Samsung devices are tested using AccuBattery. A battery at 80% condition or under is consider poor life and the price will reflect the ticked battery issue check box. For a device to meet the "As New" condition the battery capacity needs to be a minimum of 90% of it's original capacity. If the condition, model or memory size is different than registered we will contact you via telephone/email and give you the option of either the amount that meets the condition of your device or returning it free of charge. If we receive no response within 14 days of making the revised-offer, we will proceed with payment for the revised price.
  7. If you choose PayPal as your preferred payment method we will pay you within 4 business hours of us receiving the device. If Bank Transfer is chosen we will process the payment within 8 business hours.
  8. Any stolen, blocked, counterfeit or fake devices sent to us will be reported to the police. No payment will be made and the device/s will not be returned.
  9. For overseas devices that are registered as "New" condition, System Technology Services will only offer the "Working" price. This reduction regardless of the condition of the device is to cover differences in Australian Consumer Warranty laws, overseas wall adaptors and limitations on Australian networks. Devices that are "Brand New" overseas models will be paid the maximum of the "As New" price. All devices must not be network locked to an overseas carrier. Devices that are locked to an overseas carrier will have $0 value. You are responsible for sending through a reply paid satchel/label for to administer the return. All devices that are network locked to a local carrier will only be paid the maximum amount to the value of the "Working" price. This is regardless of the device meeting the "Brand New" or "As New" condition.
  10. You understand that if the device is found to have liquid damage or physical damage, it may be subject to a revised offer which you will have the choice to accept or have the device sent back free of charge. Screen damage refers to any physical damage to the screen. This includes any cracks in the screen, regardless of size. If we receive no response within 14 days of making the revised-offer, we will proceed
  11. System Technology Services must physically receive the device within 14 days from the sell order date. We review prices every 14 days therefore have the right to offer a lesser amount if the devices are received outside of these time frames and a price drop has been set. You will have the opportunity to either accept or reject. If we receive no response within 14 days of making the revised-offer, we will proceed with payment for the revised price.
  12. All device pricings are inclusive of GST. The confirmation email with final price acts as a GST invoice.
  13. You will ensure that all payment information (PayPal Email Address, Account name, BSB and Account number) are correct. System Technology Services does not validate the details provided and cannot guarantee the receiving bank validates the details of the payment instruction. Any error in these payment details may result in a loss of funds or a delay in payment. To the extent permitted by law, System Technology Services is not liable for loss arising from any error in instructions given or by an authorized user.
  14. System Technology Services has the right to reject the initial online trade-in offer if the device was found to have missing/aftermarkets parts and/or has been tampered with by an unauthorized repair agent. This includes the unauthorised software upgrades also known as “jailbroken” for Apple iPhones and “rooted” for Android phones. You will be offered a revised quote or the option to return the device/s to you free of charge.
  15. System Technology Services will dispose of any iCloud locked devices after 28 days after we have sent an email out to unlock the device from the iCloud account. If you would prefer the iCloud locked device/s to be returned then we request that you supply a reply paid satchel for us to administer the return. iCloud locked devices have $0 trade in value.
Repair Services Policy

Effective: 06/11/2021

By sending your device - you are accepting the Terms & Conditions outlined below. 

You agree to the following Terms & Conditions of System Technology Services (STS) Repair Services Policy



1.1 These terms and conditions (‘terms’) govern the assessment, repair or replacement service (‘repair’ or ‘service’) carried out by System Technology Services
Pty Ltd – Australia (ABN 50 165 941 088) of Shop G69, 250 Somerton Rd Roxburgh Park, VIC 3064, Australia, its agents and contractors (collectively, ‘STS’, ‘we’ or ‘us’)
on your mobile phone, laptop, tablet, iPad, gaming console or any other ‘device’ transferred to us for service.

You as the customer agree you have thoroughly read the following Terms and Conditions


2.1 System Technology Services provides its customers a 3 month warranty on some, but not all, repairs related to the fault the customer specifies upon the
commencement of repair in addition to any statutory rights provided to you by law.
2.2 Our express warranty covers the above-mentioned faults and problems for a period of three months (90 days in total) from the date of repaired device.
2.3 The following items are specifically excluded from the System Technology Services Repairs Three Months Warranty
2.3.1 Any subsequent accidental damage to the device after we have completed your repair
2.3.2 Operational or mechanical failure of the device (or part thereof) caused by an unexpected or unintentional external event (e.g. dropping the device or placing
undue pressure and/or force on the device as a result from mishandling)
2.3.3 Water/liquid damaged phones
2.3.4 Any software related issues
2.3.5 Faults not relating to the original repair done (e.g. if we replace the display the guarantee would not cover a faulty charging port)
2.3.6 Loss of data (always ensure you backup your device before getting your device repaired)
2.3.7 Subsequent repair or inspection by a third party
2.3.8 Any pre-existing issues that was evident prior to the original repair
2.3.9 Any issues or problems relating to phone features and functions that we were not able to verify as being fully operational prior to our repair (for example, because
the screen was inoperable, the device was not charged, or the passcode to the device was not provided)
2.3.10 Jailbroken devices
2.3.11 Any repairs that have been refunded in part or in full due to subsequent faults or problems
2.3.12 A non-working, damaged or severed home button/bio-metric/touch ID scanner
2.3.13 Screen protectors are classified as a consumable item and may get damaged or chipped in daily use, and are not covered under the Three Month Express Warranty.
2.3.14 Devices that have already been repaired two (2) times under warranty.
2.4 Nothing in these terms are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law (ACL) or any other applicable legislation which may not be excluded, restricted or modified by agreement.


3.1 You authorise System Technology Services to carry out services on the devices you have presented to System Technology Services for repair.


4.1 Subject to clause 2.2, you acknowledge and agree that parts of the devices presented for repair may be replaced by new, refurbished or aftermarket products that are designed for or compatible with your device


5.1 You are responsible for completing a back-up of any data saved on your device (including all telephone numbers, emails, songs, video and other audio or audio-visual content, photographs, emails, games, files, applications, data, settings, ringtones and screensavers) (your data) prior to offering your device to us for service.
5.2 You acknowledge and agree that System Technology Services may need to perform a factory reset on your device as part of the service which will result in the loss of your data. We will never do this without your prior consent.
5.3 You are responsible for removing all removable accessories in connection with your device (e.g. smartphone cases or covers etc.) prior to submitting your device to us for service.
5.4 You acknowledge and agree that System Technology Services may be required to remove other accessories in connection with your device (e.g. screen protectors, portable batteries etc.) as part of the service which may result in the damage or loss of those accessories.
5.5 In the process of opening some device models, the original waterproofing feature may no longer function. You acknowledge and agree that waterproofing features may be lost and that System Technology Services is not responsible for any future water damage occurring as a result of this.
5.6 In the process of replacing the LCD for iPhone mobile devices, the Face ID feature may no longer function. You acknowledge and agree that the Face ID feature may be lost and that System Technology Services is not responsible.
5.7 You are responsible for removing all SIM cards, memory cards, passwords and locks in connection with your device prior to submitting your device to us for service.
5.8 System Technology Services are able to complete most repairs without requiring your device to be unlocked; however, we may not be able to conduct proper after-service testing without full access to your device. You acknowledge that you may incur further service charges for any issues arising as a result of not being able to conduct after-service tests.
5.9 Subject to clause 2.2 and your statutory rights, System Technology Services will not be liable for any loss of data (including loss of your data), loss of use, corruption of software or corruption of data, or loss of accessories, SIM cards and/or memory cards in connection with the service of your device. In the case of accidental data loss or damage to your system or damage or data loss caused by already existing problems in your system such as viruses, misconfigured software, jailbreak or hardware problems/failures, you agree to hold System Technology Services and any persons associated with or involved in the work being done for you harmless from any action, claims, liability or loss in respect of such data loss or damage.
5.10 If any device is lost or damaged in a way unrelated to the service or repair process while in System Technology Services’ custody, System Technology Services’ liability will be limited to the cost of repairing the affected device or providing you with a like-for-like replacement.


6.1 In order for us to consider whether your device is eligible to receive a service, you will need to offer your device to us for assessment.
6.2 In addition to the information you provide to us as described in clause 7, once we have received your device, we will assess your device to verify its condition and if you’ve recently had a repair performed by STS, to determine whether the issue, fault or problem with your device falls within the scope of the 3 Month Warranty (see clause 2.1) (Warranty Service)
6.3 If your device is considered to be eligible for a Warranty Service, you will be entitled to a free of charge service.
6.4 If your device is not considered to be eligible for a Warranty Service, you will be offered a Non-Warranty Service, meaning that you will be required to pay for the service.


7.1 As part of the repair process and prior to System Technology Services assessing your device in accordance with clause 6, you are required to provide us with certain information concerning your device. This information includes whether or not your device has experienced damage, and if so, what type(s) of damage your device has experienced.
7.2 In providing the information described in clause 7.1 above, you agree to be truthful at all times and not to provide false, inaccurate or misleading information concerning your device, or to fail to provide true, correct and complete information concerning your device. If we do not receive accurate information, this may impact our ability to repair your device.
7.3 If you indicate that your device has experienced damage, then depending on the type of device and the type of damage you have indicated is present, System Technology Services will quote you a service price (‘repair price’), at which time, you may choose to proceed with a booking. Unless otherwise specified, the amount quoted and invoiced includes charges for all parts and labour. The booking process cannot proceed without the repair price being agreed to by you. If you do not agree
to the initial repair price quote, you should not proceed with the service.
7.4 The repair price is subject to change until your device has been assessed by System Technology Services and the type(s) of damage you indicated is
confirmed to be accurate.
7.5 If during the assessment process, additional or different type(s) of damage are found by System Technology Services, we will contact you to issue you with a revised repair price for the service. If you do not accept the revised repair price, we will return your device to you without servicing it and, depending on the nature of the issue and whether your device is a general service and not a warranty service, we reserve the right to charge you a repair assessment fee (‘assessment fee’) under clause 7.8.
7.6 System Technology Services will not commence any service unless or until you have first agreed to pay in full the amount quoted. We will return your repaired device to you after you have paid the full service amount quoted to you by us. If payment is not received by us, we will retain your device until payment has been received by us. Once the full payment has been made for the service, your repaired device will be returned to you.  

7.7 Without limiting clauses 6 and 7, we may return your device without servicing it, if:

7.7.1 We inspect your device and determine that it is not suffering from any defect, fault or problem;
7.7.2 The device was damaged by normal wear and tear, accident, misuse, failure to properly clean  he device, failure to properly maintain and service, incorrect operation, excessive use, use for which it is not designed, use of counterfeit or non-genuine batteries, incorrect voltage;
7.7.3 Your device was not purchased in Australia or has parts/features incompatible with Australian-released devices; or
7.7.4 The specific damage or fault that requires Service was caused by repair, modification or other work carried out on the device other than by authorised System Technology Services service personnel; or
7.7.5 We were unable to successfully complete the repair or source the correct parts required to complete the repair
7.8 While we generally perform free assessments and quotes, System Technology Services reserves the right to charge an assessment fee under

7.7 if we determine that the assessment process is laborious enough to warrant a charge. We will not retain your device if this assessment fee is not paid. Instead, you will be issued an invoice for the amount, payable under Australian law.


8.1 After the Service has been performed and payment for the service received by us, System Technology Services will return your device to the address you have provided, or you may choose to attend our physical address to retrieve it.
8.2 It is your responsibility to ensure that you have provided the correct address. System Technology Services accepts no responsibility should you fail to receive your device because you have not notified System Technology Services of your correct details or of a change to those details.


9.1 Subject always to clause 2.2 and your statutory rights, System Technology Services is not liable for any special, indirect, incidental or consequential damages resulting from the performance of any repair services. Our liability to you (or anyone claiming through you), whether in to contract, tort
(including negligence), breach of statutory duty, or otherwise, under or in connection with these terms, is limited to the price paid for the service the subject of the relevant claim, action, proceeding or dispute.
9.2 Severely damaged device repairs, including water damaged devices, are not under any warranty and repairs might cause your data loss in such devices. If your device is in a condition that restricts us from investigating any existing problems, we are only responsible for providing you with the repairs you demand. System Technology Services is not liable for any existing issue
other than the repairs that were agreed upon.


10.1 You agree and understand that it is necessary for us to collect, process and use your personal information, as defined in the Privacy Act 1988 (Cth) (Personal Information), such as your name, address and other contact details in order for us to perform the Services and our other obligations under these terms.
10.2 System Technology Services will protect your Personal Information in accordance with Australian Commonwealth privacy laws; however, we do not guarantee that we will be able to maintain the confidentiality of any data on your device.
10.3 We collect your Personal Information to enable us to contact you in relation to the service of your device or where you have asked us to send you information about devices and services. You acknowledge and agree to System Technology Services accessing, collecting, storing, disclosing and
transferring your Personal Information for these purposes. If you do not provide your Personal Information, or consent to the provisions in these terms regarding Personal Information, we may not be able to carry out the Services or offer warranty.
10.4 You acknowledge and agree for your Personal Information to be transferred or stored outside of Australia on an online database for the purposes contemplated in these terms.
10.5 If during the service process System Technology Services becomes aware of any illegal content or data on your device, we may be required to report this data to the appropriate law enforcement agency.
10.6 If you have any questions regarding how System Technology Services deal with your personal information or to gain access to or update or correct your Personal Information contact our support team via email.


11.1 You must pay the full amount invoiced in respect of repairs carried out on your device and collect your device from System Technology Services within 60 days of being notified by us that your device has been repaired and is ready for collection. If you do not collect your device within this period, System Technology Services will consider your device abandoned and will provide you with notice to that effect.
11.2 In the event that System Technology Services Repairs considers your device abandoned and provides you with notice to that effect, System Technology Services may, subject to any applicable provisions of law, dispose of your device in any manner. We will make a reasonable attempt to
notify you before disposing of your device.


12.1 No variation of these terms will be effective unless made in writing and signed by each of the parties.
12.2 If any provision of these terms offends any law applicable to it and is as a consequence illegal, invalid or unenforceable then:
12.2.1 Where the offending provision can be read down so as to give it a valid and enforceable operation of a partial nature, it must be read down to the minimum extent necessary to achieve that result; and
12.2.2 In any other case the offending provision must be severed from these terms, in which event the remaining provisions of these terms operate as if the severed provision had not been included.

Product Return Policy

Effective: 06/11/2021

By purchasing any product - you are accepting the Terms & Conditions outlined below. 

You agree to the following Terms & Conditions of System Technology Services (STS) Product Return Policy

1.1 These terms and conditions (‘terms’) govern the assessment, repair or replacement service (‘repair’ or ‘service’) carried out by System Technology Services
Pty Ltd – Australia (ABN 50 165 941 088) of Shop G69, 250 Somerton Rd Roxburgh Park, VIC 3064, Australia, its agents and contractors (collectively, ‘STS’, ‘we’ or ‘us’)
on your mobile phone, laptop, tablet, iPad, gaming console or any other ‘device’ transferred to us for service.

You as the customer agree you have thoroughly read the following Terms and Conditions


2.1 If your product is damaged in transit or is dead on arrival, please take a photo of the damage or issue with the product, and contact us immediately (same day).


3.1 If your product has developed a fault within the first 14 days, we offer an expedited exchange process. To help us process your exchange faster please ensure;

  • The product does not have physical or liquid damage
  • The product has not been tampered with
  • The product has its original packaging and accessories.
  • Contact us within 14 days of your purchase and provide your purchase details, a description and photos of the issues you are experiencing.

4.1 We want you to be satisfied with every product you purchase from System Technology Services. That is why if you change your mind regarding your purchase within the first 30 days of receiving it, let us know and we can organise a return with a refund or exchange, minus any admin/restocking fees. Restocking will be a minimum of 15% plus additional fees if applicable.

  • The product must be returned in a brand new, unused condition with the full original packaging.
  • If the product's packaging has been opened or damaged, we may decline the return completely or we may charge you a restocking fee of 15% of the product cost.
  • You are responsible for return postage. Please ensure the product is well packaged. For peace of mind with high-value products, we recommend Registered Post with tracking and insurance coverage, as we may not be able to assist you if the product goes missing in transit.
IT & Security Services Policy

Effective: 06/11/2021

By requesting a quote - you are accepting the Terms & Conditions outlined below. 

You agree to the following Terms & Conditions of System Technology Services (STS) Product Return Policy



1.1 This unit of competency specifies the outcomes required to provide an estimate and quote on security systems to clients. It requires the ability to identify client security requirements and prepare an accurate quote which provides full details of security equipment and system provisions. It also requires an ability to interpret plans, designs and specifications and calculate labour and material costs. This unit may form part of the licensing requirements for persons engaged in the provision and installation of security equipment or systems in those states and territories where these are regulated activities.

1.2 This unit of competency has application to a range of technical security work roles in the security industry. Work is performed under limited supervision and competency requires some judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines 


2.1 Security assessment is undertaken to identify client requirements in accordance with organisational procedures.

2.2 Security system and installation requirements are identified to meet client requirements.

2.3 Relevant Occupational Health and Safety (OHS), legislative and organisational requirements are identified and interpreted to ensure compliance.

2.4 Appropriate information is interpreted to identify correct resources for estimate and quote.

2.5 Ability to provide appropriate security system is assessed in accordance with client requirements. 


3.1 Organisational rate schedules are identified and used to establish pricing information.

3.2 Quotations for resources are obtained to ensure fair comparison between suppliers.

3.3 Resource availability and delivery dates are confirmed with supplier in accordance with organisational procedures.

3.4 Site inspection is conducted to identify installation requirements and contingencies for possible problems considered. 


4.1 Quotation is prepared providing an accurate and concise summary of security system supply and installation costs.

4.2 Quotation is presented to client in accordance with agreed timeframes and organisational requirements for language, style and format.

4.3 Required changes or variations are negotiated to meet client and organisational requirements

4.4 Client file is created and documentation regularly updated and maintained in accordance with legislative requirements. 


5.1 A call out fee of $200 is payable in advance to cover the assessment and quotation costs involved

5.2 In the event that you, the customer, proceeds with the quotation then the$200 assessment costs will be waived. 

Assessment may involve:

·         discussions with client

·         research insurance companies, government agencies and other relevant bodies

·         review of client floor plans and supporting documentation

·         visual inspections of client premises or building.

Security system may be:

·         computerised

·         electronic

·         mechanical

·         procedural

·         specialised (eg biometric).

Installation requirements may relate to:

·         cherry picker

·         commercial and residential alarm systems

·         drill

·         electronic equipment (eg screen equipment, video cameras and monitors)

·         ladder

·         scaffolding

·         specialist tools or equipment

·         sub-contract labour.

Organisational requirements may relate to:

·         access and equity policies, principles and practices

·         business and performance plans

·         client service standards

·         code of conduct, code of ethics

·         communication and reporting procedures

·         complaint and dispute resolution procedures

·         emergency and evacuation procedures

·         employer and employee rights and responsibilities

·         OHS policies, procedures and programs

·         own role, responsibility and authority

·         personal and professional development

·         privacy and confidentiality of information

·         quality assurance and continuous improvement processes and standards

·         resource parameters and procedures

·         roles, functions and responsibilities of security personnel

·         storage and disposal of information.

Occupational Health and Safety (OHS) requirements may relate to:

·         controlling and minimising risks

·         correct manual handling including shifting, lifting and carrying

·         first aid

·         identifying and reporting hazards and risks

·         knowledge of emergency and evacuation procedures

·         transporting and storing dangerous goods

·         using and maintaining equipment:

·         business equipment and technology

·         communications equipment and technology

·         personal protection equipment

·         security equipment and technology

·         using and storing hazardous materials and substances.

Legislative requirements may relate to:

·        applicable commonwealth, state and territory legislation which affects work such as:

           #   workplace safety

           #   environmental issues

           #   equal employment opportunity

           #   industrial relations

           #   anti-discrimination and diversity

·         Australian building codes and regulations

·         Australian Communications Authority cabling standards

·         Australian standards and quality assurance requirements

·         award and enterprise agreements

·         evidence collection

·         freedom of information

·         licensing arrangements and certification requirements

·         privacy requirements

·         relevant industry codes of practice

·         telecommunications

·         trade practices

Appropriate information may be:

·         drawings

·         plans and schematics

·         texts

Resources may be:

·         equipment

·         labour

·         materials

Organisational rate schedules may relate to:

·         industry based labour rates

·         insurance

·         organisational labour rates

·         standard equipment costs

·         standard installation costs

·         standard materials costs

·         standard monitoring costs

·         standard service costs

·         standard unit costs.

Installation requirements may relate to:

·         cherry picker

·         commercial and residential alarm systems

·         drill

·         electronic equipment (eg screen equipment, video cameras and monitors)

·         ladder

·         scaffolding

·         specialist tools or equipment

·         sub-contract labour

Possible problems may relate to:

·         availability, delivery

·         cash flow

·         crowds

·         equipment or system faults

·         insurance, time penalties, disputes

·         limited access to assistance and resources

·         own skills and knowledge

·         problems with security or communication equipment

·         restricted site access, building progress

·         risks and hazards

·         vehicles

·         weather and environment conditions

Quotations are written and may include:

·         client brief

·         company identification information

·         contractual arrangements

·         cost breakdown

·         equipment or system locations and positions

·         equipment or system type

·         parameters of system capabilities

·         recommended and agreed security system

·         results of security assessment

·         service and maintenance needs

·         suitable sign-off arrangements

·         system capabilities

·         system specifications and configuration

·         terms of trade

·         timelines for provision and installation

·         warranty, guarantee, liability and terms and conditions

Changes or variations may relate to:

·         changes in cost

·         delays

·         exclusions

·         installation

·         monitoring

·         revised or additional services

·         revised or new equipment or system needs

·         service and product warranty, guarantee, liability and terms and conditions

·         service commencement or completion dates

·         terms of trade.

Documentation may include:

·         client details

·         documented quotation

·         records of client and supplier communication including actions taken

·         security equipment or system options and costs

·         supplier information

2nd Hand Device Policy

Effective: 06/11/2021

You are accepting the Terms & Conditions outlined below. 

You agree to the following Terms & Conditions of System Technology Services (STS) 2nd Hand Device Policy

Unless specified, all our 2nd hand devices come with 3 months limited warranty. STS will not cover physical damage, water damage or tampering on any device.

For "new" devices, the original warranty is included and will be covered by the manufacturer.

In case of any defects during the warranty period, your device will be repaired, or if this shouldn't be possible then replacement will be the alternative option.

Privacy Policy

This privacy policy sets out how System Technology Services uses and protects any information that you give  when you using this website.

System Technology Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
STS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective as of 2016

What we collect

We may collect the following information:

  • name 
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Digital warranty purposes
  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.